Refund policy

Returns

You have 30 days from delivery to request a return. Items must be unused, in their original packaging, with all attachments and accessories included.

To start a return, email hello@takeoffday.com with your order number. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

Return shipping for change-of-mind returns is paid by the customer. If your item arrived damaged, defective, or incorrect, we cover it.

Damaged, defective, or wrong items

Please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, your choice. In some cases we may not require the item to be returned.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the error was ours.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions

Email us at hello@takeoffday.com.